• See individual categories below to see the specific terms and conditions of what you are purchasing.

  • As we work with a number of suppliers, if you are ordering multiple items, your packages may come from different suppliers at different times.

  • All prices listed on our site in Australian dollars.

  • Exchange rates are determined by the issuer of your credit card.

Frequently Asked Questions

Delivery

Postage is free worldwide.
 Please note, there may be delays in postage due to the current Coronavirus situation.
All earrings are in stock and dispatched within two business days of your order from Western Australia.
Delivery time differs depending on your location - Australian customers factor in 5+ business days for delivery, and international brides factor in 10+ business days. Remote locations may be longer.
Tracking is not available at this stage. All applicable customs fees, taxes and duties are the sole responsibility of the purchaser. Once an order has been dispatched and tracking numbers sent, it is the responsibility of the purchaser to track the item and ensure it has cleared customs at the other end. We accept no responsibility for delays or denial enforced by any customs authority.



Returns

We do not accept returns on earrings due to hygiene regulations. If you believe your pair of earrings is faulty, please email a picture to hello@thewhitefiles.com and we will get in touch to discuss a refund or a replacement pair depending on stock levels. Please note if we are out of stock on a particular item we may not be able to replace your order and will have to refund instead.



Care Instructions

To get your earrings to remain in good condition, be sure to store them in a dry and clean place.
Do not get the earrings wet as this can cause tarnishing to the plating. Due to the nature of gold and silver plating, the finish may rub off or discolour over time. This is natural wear and tear and is not considered a manufacturing fault. Brass is an alloy of copper and zinc and will naturally tarnish when exposed to oxygen. arnishing is actually a protective layer for the brass. Keeping it shiny is easy. Polish using a jewellery polishing cloth. Brass cleaner can be used but sparingly. Apply a very small amount to a jewellery or microfibre cloth and clean gently. To avoid tarnishing store in a dry space away from direct sunlight and air vent. Its best to keep in a jewellery box with a lid. If pressure is placed on the earring posts or if they are bent out of shape, they can become weak, which may result in breakage.



Bridal Collection

Earrings

Frequently asked questions

Delivery

Postage is free worldwide.
 Please note, there may be delays in postage due to the current Coronavirus situation.
All earrings are in stock and dispatched within two business days of your order from Western Australia.
Delivery time differs depending on your location - Australian customers factor in 5+ business days for delivery, and international brides factor in 10+ business days. Remote locations may be longer.
Tracking is not available at this stage. All applicable customs fees, taxes and duties are the sole responsibility of the purchaser. Once an order has been dispatched and tracking numbers sent, it is the responsibility of the purchaser to track the item and ensure it has cleared customs at the other end. We accept no responsibility for delays or denial enforced by any customs authority.



Returns

We do not accept returns on earrings due to hygiene regulations. If you believe your pair of earrings is faulty, please email a picture to hello@thewhitefiles.com and we will get in touch to discuss a refund or a replacement pair depending on stock levels. Please note if we are out of stock on a particular item we may not be able to replace your order and will have to refund instead.



Care Instructions

To get your earrings to remain in good condition, be sure to store them in a dry and clean place.
Do not get the earrings wet as this can cause tarnishing to the plating. Due to the nature of gold and silver plating, the finish may rub off or discolour over time. This is natural wear and tear and is not considered a manufacturing fault. Brass is an alloy of copper and zinc and will naturally tarnish when exposed to oxygen. arnishing is actually a protective layer for the brass. Keeping it shiny is easy. Polish using a jewellery polishing cloth. Brass cleaner can be used but sparingly. Apply a very small amount to a jewellery or microfibre cloth and clean gently. To avoid tarnishing store in a dry space away from direct sunlight and air vent. Its best to keep in a jewellery box with a lid. If pressure is placed on the earring posts or if they are bent out of shape, they can become weak, which may result in breakage.



Clutches

Frequently asked questions

Delivery

Postage is free worldwide.
 Please note, there may be delays in postage due to the current Coronavirus situation.
All earrings are in stock and dispatched within two business days of your order from Western Australia.
Delivery time differs depending on your location - Australian customers factor in 5+ business days for delivery, and international brides factor in 10+ business days. Remote locations may be longer.
Tracking is not available at this stage. All applicable customs fees, taxes and duties are the sole responsibility of the purchaser. Once an order has been dispatched and tracking numbers sent, it is the responsibility of the purchaser to track the item and ensure it has cleared customs at the other end. We accept no responsibility for delays or denial enforced by any customs authority.



Returns

We do not accept returns on earrings due to hygiene regulations. If you believe your pair of earrings is faulty, please email a picture to hello@thewhitefiles.com and we will get in touch to discuss a refund or a replacement pair depending on stock levels. Please note if we are out of stock on a particular item we may not be able to replace your order and will have to refund instead.



Care Instructions

To get your earrings to remain in good condition, be sure to store them in a dry and clean place.
Do not get the earrings wet as this can cause tarnishing to the plating. Due to the nature of gold and silver plating, the finish may rub off or discolour over time. This is natural wear and tear and is not considered a manufacturing fault. Brass is an alloy of copper and zinc and will naturally tarnish when exposed to oxygen. arnishing is actually a protective layer for the brass. Keeping it shiny is easy. Polish using a jewellery polishing cloth. Brass cleaner can be used but sparingly. Apply a very small amount to a jewellery or microfibre cloth and clean gently. To avoid tarnishing store in a dry space away from direct sunlight and air vent. Its best to keep in a jewellery box with a lid. If pressure is placed on the earring posts or if they are bent out of shape, they can become weak, which may result in breakage.