• See individual categories below to see the specific terms and conditions of what you are purchasing.

  • As we work with a number of suppliers, if you are ordering multiple items, your packages may come from different suppliers at different times.

  • All prices listed on our site in Australian dollars.

  • Exchange rates are determined by the issuer of your credit card.

Frequently Asked Questions

Shipping

When will my order arrive?

The rings are handcrafted to order, which takes between three and five weeks. Once your piece is complete, your order will be processed immediately and couriered to you. Orders will arrive in three to seven business days following their completion.



Are you able to rush orders?

Yes, we can, however this comes with an additional charge. Orders will ship within two weeks of the date of the order. Please email us at hello@thewhitefiles.com to discuss further details.



How much is shipping?

We ship complimentary internationally for all orders. All orders outside the US are sent using DHL, Fedex or TNT with full tracking information available. A daytime delivery address should be provided since all parcels require a signature on delivery. All taxes and duties are covered on international orders of Lucy and Mui, so you don't pay anything beyond the product price.



Returns

What is your returns policy?

As the pieces are handcrafted to order, they cannot be returned or exchanged.



What if the item I received is damaged or faulty?

All our items are shipped in Lucy & Mui's signature box and couriered to you. If your item arrives faulty or damaged, please email us at hello@thewhitefiles.com and we will review the matter right away.
Please note that all returns must be sent back to Lucy & Mui's location within 14 days of the time that the defect is identified. If they do not receive the defective item back within the time period, we will not be able to process your refund.



General FAQs

Who is Lucy & Mui?

Lucy & Mui is a fine jewellery line based in Singapore that we have recently welcomed to The White Files online curated shop. We're stocking a curated range of their wedding bands that we think would be a stunning partner-in-crime to engagement rings.



Production

Where is Lucy & Mui made?

This jewelry line is handcrafted exclusively by skilled local artisans in Singapore.



How are the pieces made?

Their design team sketches each design by hand, following which these hand-sketches are sent for 3D rendering, allowing them to visualize the varying dimensions of a design before it is crafted. Once this process is complete, their expert craftsmen use their decades of skill and experience to mold, polish and set the very first prototype. They test-run each of these prototypes to ensure they live up to our promise of comfort and wearability before a design becomes a part of their collection. No two Lucy & Mui pieces are exactly the same. Each time you place an order for a Lucy & Mui piece, their artisans mold, polish and set your piece individually to ensure each piece is granted individual attention, is uniquely made and set apart from mass market jewelry.



Are the diamonds ethically sourced?

In line with our ethos, we only align with brands who share our values for ethical sourcing and conscious production. Lucy & Mui has a zero-tolerance policy toward conflict diamonds. They work with respected suppliers who uphold their values and who work with a supply chain that does the same. If any of their suppliers are found to be in violation of that process, they will immediately sever that relationship. Lucy & Mui strive to continually support and promote any process that works to uphold legitimacy in the diamond trade.
A recent development in the diamond industry is the use of TRACR, the blockchain end-to-end diamond tracing solution developed by De Beers for the purpose of ensuring that conflict diamonds do not enter its supply chain. With each development we are getting closer and closer to eliminating conflict diamonds completely and we're excited about that!



Sizing

What size should I order?

We understand it can be difficult to figure out your ring sizing when ordering online, which is why we have created a ring sizing guide for you, which can be found here. These size charts are only a guide, but can give you a better idea of what size you might be.
 The sizes are listed in US / Candian sizing - but the sizing chart shows the conversion for other countries. If you are still unsure of your ring size, simply check out the ring of your choice and under the Size option, select "I'm not sure - Send me a Free Ring Sizer". Upon receiving your ring order, we will arrange for your Free Ring Sizer to be sent to you, and await your confirmation on size. If you would like to be sized in person, you can also visit any local jeweller in your area - most would be happy to help you with ring sizing information.



Bridal Collection

Wedding Ring

Frequently Asked Questions

Shipping

When will my order arrive?

The rings are handcrafted to order, which takes between three and five weeks. Once your piece is complete, your order will be processed immediately and couriered to you. Orders will arrive in three to seven business days following their completion.



Are you able to rush orders?

Yes, we can, however this comes with an additional charge. Orders will ship within two weeks of the date of the order. Please email us at hello@thewhitefiles.com to discuss further details.



How much is shipping?

We ship complimentary internationally for all orders. All orders outside the US are sent using DHL, Fedex or TNT with full tracking information available. A daytime delivery address should be provided since all parcels require a signature on delivery. All taxes and duties are covered on international orders of Lucy and Mui, so you don't pay anything beyond the product price.



Returns

What is your returns policy?

As the pieces are handcrafted to order, they cannot be returned or exchanged.



What if the item I received is damaged or faulty?

All our items are shipped in Lucy & Mui's signature box and couriered to you. If your item arrives faulty or damaged, please email us at hello@thewhitefiles.com and we will review the matter right away.
Please note that all returns must be sent back to Lucy & Mui's location within 14 days of the time that the defect is identified. If they do not receive the defective item back within the time period, we will not be able to process your refund.



General FAQs

Who is Lucy & Mui?

Lucy & Mui is a fine jewellery line based in Singapore that we have recently welcomed to The White Files online curated shop. We're stocking a curated range of their wedding bands that we think would be a stunning partner-in-crime to engagement rings.



Production

Where is Lucy & Mui made?

This jewelry line is handcrafted exclusively by skilled local artisans in Singapore.



How are the pieces made?

Their design team sketches each design by hand, following which these hand-sketches are sent for 3D rendering, allowing them to visualize the varying dimensions of a design before it is crafted. Once this process is complete, their expert craftsmen use their decades of skill and experience to mold, polish and set the very first prototype. They test-run each of these prototypes to ensure they live up to our promise of comfort and wearability before a design becomes a part of their collection. No two Lucy & Mui pieces are exactly the same. Each time you place an order for a Lucy & Mui piece, their artisans mold, polish and set your piece individually to ensure each piece is granted individual attention, is uniquely made and set apart from mass market jewelry.



Are the diamonds ethically sourced?

In line with our ethos, we only align with brands who share our values for ethical sourcing and conscious production. Lucy & Mui has a zero-tolerance policy toward conflict diamonds. They work with respected suppliers who uphold their values and who work with a supply chain that does the same. If any of their suppliers are found to be in violation of that process, they will immediately sever that relationship. Lucy & Mui strive to continually support and promote any process that works to uphold legitimacy in the diamond trade.
A recent development in the diamond industry is the use of TRACR, the blockchain end-to-end diamond tracing solution developed by De Beers for the purpose of ensuring that conflict diamonds do not enter its supply chain. With each development we are getting closer and closer to eliminating conflict diamonds completely and we're excited about that!



Sizing

What size should I order?

We understand it can be difficult to figure out your ring sizing when ordering online, which is why we have created a ring sizing guide for you, which can be found here. These size charts are only a guide, but can give you a better idea of what size you might be.
 The sizes are listed in US / Candian sizing - but the sizing chart shows the conversion for other countries. If you are still unsure of your ring size, simply check out the ring of your choice and under the Size option, select "I'm not sure - Send me a Free Ring Sizer". Upon receiving your ring order, we will arrange for your Free Ring Sizer to be sent to you, and await your confirmation on size. If you would like to be sized in person, you can also visit any local jeweller in your area - most would be happy to help you with ring sizing information.



Earrings

Frequently asked questions

Delivery

Postage is free worldwide.
 Please note, there may be delays in postage due to the current Coronavirus situation.
All earrings are in stock and dispatched within two business days of your order from Western Australia.
Delivery time differs depending on your location - Australian customers factor in 5+ business days for delivery, and international brides factor in 10+ business days. Remote locations may be longer.
Tracking is not available at this stage. All applicable customs fees, taxes and duties are the sole responsibility of the purchaser. Once an order has been dispatched and tracking numbers sent, it is the responsibility of the purchaser to track the item and ensure it has cleared customs at the other end. We accept no responsibility for delays or denial enforced by any customs authority.



Returns

We do not accept returns on earrings due to hygiene regulations. If you believe your pair of earrings is faulty, please email a picture to hello@thewhitefiles.com and we will get in touch to discuss a refund or a replacement pair depending on stock levels. Please note if we are out of stock on a particular item we may not be able to replace your order and will have to refund instead.



Care Instructions

To get your earrings to remain in good condition, be sure to store them in a dry and clean place.
Do not get the earrings wet as this can cause tarnishing to the plating. Due to the nature of gold and silver plating, the finish may rub off or discolour over time. This is natural wear and tear and is not considered a manufacturing fault. Brass is an alloy of copper and zinc and will naturally tarnish when exposed to oxygen. arnishing is actually a protective layer for the brass. Keeping it shiny is easy. Polish using a jewellery polishing cloth. Brass cleaner can be used but sparingly. Apply a very small amount to a jewellery or microfibre cloth and clean gently. To avoid tarnishing store in a dry space away from direct sunlight and air vent. Its best to keep in a jewellery box with a lid. If pressure is placed on the earring posts or if they are bent out of shape, they can become weak, which may result in breakage.



Clutches

Frequently asked questions

Shipping

When will my order arrive?

The rings are handcrafted to order, which takes between three and five weeks. Once your piece is complete, your order will be processed immediately and couriered to you. Orders will arrive in three to seven business days following their completion.



Are you able to rush orders?

Yes, we can, however this comes with an additional charge. Orders will ship within two weeks of the date of the order. Please email us at hello@thewhitefiles.com to discuss further details.



How much is shipping?

We ship complimentary internationally for all orders. All orders outside the US are sent using DHL, Fedex or TNT with full tracking information available. A daytime delivery address should be provided since all parcels require a signature on delivery. All taxes and duties are covered on international orders of Lucy and Mui, so you don't pay anything beyond the product price.



Returns

What is your returns policy?

As the pieces are handcrafted to order, they cannot be returned or exchanged.



What if the item I received is damaged or faulty?

All our items are shipped in Lucy & Mui's signature box and couriered to you. If your item arrives faulty or damaged, please email us at hello@thewhitefiles.com and we will review the matter right away.
Please note that all returns must be sent back to Lucy & Mui's location within 14 days of the time that the defect is identified. If they do not receive the defective item back within the time period, we will not be able to process your refund.



General FAQs

Who is Lucy & Mui?

Lucy & Mui is a fine jewellery line based in Singapore that we have recently welcomed to The White Files online curated shop. We're stocking a curated range of their wedding bands that we think would be a stunning partner-in-crime to engagement rings.



Production

Where is Lucy & Mui made?

This jewelry line is handcrafted exclusively by skilled local artisans in Singapore.



How are the pieces made?

Their design team sketches each design by hand, following which these hand-sketches are sent for 3D rendering, allowing them to visualize the varying dimensions of a design before it is crafted. Once this process is complete, their expert craftsmen use their decades of skill and experience to mold, polish and set the very first prototype. They test-run each of these prototypes to ensure they live up to our promise of comfort and wearability before a design becomes a part of their collection. No two Lucy & Mui pieces are exactly the same. Each time you place an order for a Lucy & Mui piece, their artisans mold, polish and set your piece individually to ensure each piece is granted individual attention, is uniquely made and set apart from mass market jewelry.



Are the diamonds ethically sourced?

In line with our ethos, we only align with brands who share our values for ethical sourcing and conscious production. Lucy & Mui has a zero-tolerance policy toward conflict diamonds. They work with respected suppliers who uphold their values and who work with a supply chain that does the same. If any of their suppliers are found to be in violation of that process, they will immediately sever that relationship. Lucy & Mui strive to continually support and promote any process that works to uphold legitimacy in the diamond trade.
A recent development in the diamond industry is the use of TRACR, the blockchain end-to-end diamond tracing solution developed by De Beers for the purpose of ensuring that conflict diamonds do not enter its supply chain. With each development we are getting closer and closer to eliminating conflict diamonds completely and we're excited about that!



Sizing

What size should I order?

We understand it can be difficult to figure out your ring sizing when ordering online, which is why we have created a ring sizing guide for you, which can be found here. These size charts are only a guide, but can give you a better idea of what size you might be.
 The sizes are listed in US / Candian sizing - but the sizing chart shows the conversion for other countries. If you are still unsure of your ring size, simply check out the ring of your choice and under the Size option, select "I'm not sure - Send me a Free Ring Sizer". Upon receiving your ring order, we will arrange for your Free Ring Sizer to be sent to you, and await your confirmation on size. If you would like to be sized in person, you can also visit any local jeweller in your area - most would be happy to help you with ring sizing information.